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Original topic:

Samsung Pass Query

(Topic created on: 08-12-2020 04:04 AM)
GothicGeisha
Explorer
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Galaxy Note10 Series
I used to be able to manually input a password to get into my saved passwords etc & I have facial recognition enabled.
But now when I try to access my Samsung pass it allows the password to be put in then takes me to the finger print request, I used to be able to press back once & it would take me to my info, now it doesn't & I cant use fingerprints since I bought the phone on release due to having a full wrap case that sold saying it would work when it doesn't.
I know there's been an update to "improve" the sensitivity of the sensor, but it still doesn't work.
I was quite happy entering my password, but now can't access information at all. Even the OTE that took me to a Microsoft site didn't do anything other then take me the fingerprint screen.
Even if I was to try & pry the phone out of the rather difficult to remove case then scan the fingerprints in it still wouldn't work once the case was back on.

Is there anyway to get back into my all my sign in info on this phone now? Or am I basically getting frozen out of a £1,000+ phone due to not being able to use my finger tip?

For me having previous Notes, that had the scan button below the screen [4] or the scanner on the back [8] I find these 2 phones had a much better option for unlocking your phone then the newer ones do.

Using the phone without a a full wrap case is not an option as I do drop them frequently due to hand pain.


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Gavinh
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Galaxy Note10 Series
so are you saying you can't use the finger print because enough purchased a full wrap around case ?
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GothicGeisha
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Galaxy Note10 Series
yes I purchased the case just after I got the phone, alleged to work with the finger scanner, but it doesn't. Contacted the company, they said it must be faulty & the sent another 🤣
But I've always been able to input my backup password to get into SP, but now on entering the backup password it just takes me to the fingerprint screen, even tho I don't have that part of biometrics registers or enabled. I don't know why there's suddenly a change, but I've altered some passwords & cannot fix them. Which can be frustrating with autofil.

I just want to know how to get back to being able to put in the password & then clicking "accept" again without it being locked to fingerprints screen.
GothicGeisha
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Galaxy Note10 Series
screen upon launching SP

Screenshot_20201208-013355_Samsung Pass.jpg

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GothicGeisha
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Galaxy Note10 Series
password screen

20201208_013657.jpg

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GothicGeisha
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Galaxy Note10 Series
it then takes me back to the launch screen I click agree & it shows my unlock pattern screen

Screenshot_20201208-013424_Samsung Pass.jpg

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GothicGeisha
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Galaxy Note10 Series
After the pattern screen I get this

Screenshot_20201208-013435_Settings.jpg

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GothicGeisha
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Galaxy Note10 Series
then this, now when I got to here I used to be able to click back & then be able to see all my info. but now I can't & thats whats annoying me, I can't get into it & I've never had a fingerprint I.stalled b4 & its not even selected as the security option, face recognition is & pattern/back up password

Screenshot_20201208-013444.jpg

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Gavinh
Helping Hand
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Galaxy Note10 Series
I believe you're running into to step verification you probably set a fingerprint up when you first set up your phone ? or maybe on another Samsung phone that had carried over to your current phone?
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GothicGeisha
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Galaxy Note10 Series
No, I never completed the set up once I knew it wouldn't work with the phone when I got it last year, in fact I deleted the data & set it to pattern & face.
This is a recent thing, I had no previous issues for the past year on signing into SP.
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