Samsung Note 10+ delivery?

[Mark8t6]

I’ve asked this question to Samsung and I get a different answer every time. Maybe you guys can help? I have pre-ordered the Samsung Note 10+ and paid £3.99 for delivery on the 23rd August. Samsung are now saying I wont receive the phone on the 23rd as that is the release date? Why was it an option at checkout?  What is the point of pre-ordering if you get later than people who go to shop and but it on the 23rd August. Has anybody ever received their pre-order on it’s actual release date when ordered from Samsung direct?

[satty2k9]

They usally ship it out the day before and should be with you on 23rd if not earlier. 

[Ashrose]

Samsung cancelled my pre order and I'm not alone

[Ashrose]

Hi you a lucky one Samsung cancelled my order I get told different everytime I phone them I know a lot more who had their orders cancelled after a few days of paying 

[Ashrose]

If you lucky samsung cancelled my pre order after a few days

[Sheepo]

Don't stress it will be cancelled anyway.

[Mark8t6]

At the moment it’s status is at ‘preparing despatch’. I have a glimmer of hope, however a very slight glimmer

[Sheepo]

I do hope so for ya. I'm not bitter at all grrrrrrrrrrrr

[BandOfBrothers]

Cancelling the order without prior consultation with the customer is harsh I agree.

In my eyes Samsung should contact the person affected and offer the choice of keeping the order Live and wait for it to be despatched or take a refund.

I totally understand that the option of a Samsung Experience Highstreet Store isn't available or local / convenient for everyone but that's the way I prer to buy my Samsung phones. 

That way there's no delay , no waiting in for a delivery and I unbox it in the store to ensure it's working as it should and there is no Mark's on it.

[Sheepo]

Exactly BoB.

I would like others waited rather than fighting through the order process again with further ££ shelled out and no guarantee that the second order would be fulfilled.

The process has really highlighted the shortcomings of Samsung customer services. The lack of apology/explanation/answering of emails (without escalation as this was the only response i have had). I just genuinely feel like they don't give one.

As an idea to anyone having issues use the email CEO link. They had my query for 4 days without answer but using this go a response same day.