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Original topic:

Samsung galaxy note 10+ loses whole signal when download large files thru mobile data

(Topic created on: 04/05/20 10:23)
Ksauws
First Poster
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Galaxy Note10 Series

Hello everyone!

i'm erxpirienicing really strange behavior of mobile data network. When i download large files specially from cloud, my samsung sometimes loses signal and  shows icon that i have no signal. it stands for around 5sec and signal is back. I have unlimited data so i download ofthen thru that data. Is there any option for security to no lose too much transfer? Can someone tell how to fix that? its really annoying, after that i need to stard download again.

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Jonathan1205
Samsung Helper
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Galaxy Note10 Series

Hi there,

 

Did you get an answer from your network.

 

There could be a bandwith restriction on your network currently where the amount of data being allowed to be transfered could be different from normal. 

 

Let us know any updates

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4 REPLIES 4
CarlH
Moderator
Moderator
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Galaxy Note10 Series

Hi, @Ksauws. Have you checked this with your network provider to see if they're restricting a limit somehow?

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Ksauws
First Poster
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Galaxy Note10 Series

Hi, ill look for it. However i didnt expirienced that on my other cellphone with same network provider. 

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Solution
Jonathan1205
Samsung Helper
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Galaxy Note10 Series

Hi there,

 

Did you get an answer from your network.

 

There could be a bandwith restriction on your network currently where the amount of data being allowed to be transfered could be different from normal. 

 

Let us know any updates

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Ksauws
First Poster
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Galaxy Note10 Series

Hi, sorry for late reply i forgot to answer  Yes, my network provider told me there are some restrictions on bandwidth some antennas  when I want to upload too much from my cellphone. 

Problem solved.

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