I received a photo today, via text, and when I tried to open it, it crashed my messaging app. I've cleared the cache, and the source of the photo was from a trusted source, (nothing remarkable about the photo either, in terms of file size). What can I do, short of a factory reset, to fix this mess?
Thank you Stuart. The photo was on my cousin's Facebook page. I copied and saved it to my phone, then forwarded the copy to my wife's phone, whereupon it created a mess. It did not seem to create any discernable problems with my phone at the point I saved it, sent it, or since then. In full disclosure, I'm not tech savvy, so I couldn't tell you what the file type is, much less if it was supported or not. I simply copied an image off of Facebook from my cousin's page. I assumed it would be a Jpeg.