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problem with s pen

(Topic created on: 27-09-2020 07:54 AM)
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siri0001
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1 screen off mode not working when removing the pen 
2 creat a note not working 
All the functions are working fine 

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5 REPLIES 5
AndrewL
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@siri0001: If you head to Settings > Advanced Features > S Pen > Screen Off Memo (toggle this on) > Removal > When S Pen Is Removed > Create Note, does this resolve your issue? 

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siri0001
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cheers for that but still not working 😕
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AndrewL
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@siri0001: Can you try heading to Settings > Advanced Features > S Pen > Air Actions > Tap the 3 dots in the top right > Reset S Pen, then press the Volume Down and Power buttons together for around 10 seconds until the phone restarts. Does the issue persist following these steps? 

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siri0001
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no, still the same ...I have done an video with one problem ...I will make another video with the second issue...removing the pen from the phone to write a note on screen off mode but nothing is happening...
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siri0001
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no still not working, I had to do factory reset 😑 works fine now...
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