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Original topic:

Note10+ voice assistant on and wont let me in phone!!!!

(Topic created on: 21-01-2020 04:23 PM)
Evie123
Explorer
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Galaxy Note10 Series

Hi

I'm searching for someone who can tell me how the heck I can turn off Bixby Voice on my Note10+. I accidentally turned it on, the phone restarted but won't let me enter my password or use biometrics, though it repeats the letters I'm trying to input at me! So I can't even get into my phone 😵,

No characters appear in the password box, though sometimes dots appear when I try the delete button. Please someone help...don't make me have to call and SPEAK to someone😆

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AndrewL
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Galaxy Note10 Series
@Evie123: If you have Voice Assistant active, and you have a password or PIN on the device, then please long press on each character so the phone responds, then double tap on it to enter. It can be a bit fiddly, but make sure that the phone reads out the character that you're long pressing, before you double tap it. Hope this helps.

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5 REPLIES 5
Evie123
Explorer
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Galaxy Note10 Series

Replying to myself as I figured it out...press and hold volume keys. Just wondering how you get into phone if you do use voice assistant though!!?

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Solution
AndrewL
Moderator
Moderator
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Galaxy Note10 Series
@Evie123: If you have Voice Assistant active, and you have a password or PIN on the device, then please long press on each character so the phone responds, then double tap on it to enter. It can be a bit fiddly, but make sure that the phone reads out the character that you're long pressing, before you double tap it. Hope this helps.
Evie123
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Galaxy Note10 Series

Thankyou for replying. Luckily I don't need it but it was so fiddly I couldn't work it out!

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ChrisM
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Galaxy Note10 Series

Great to hear your sorted, @Evie123. Thanks for letting us know!

Adam_Perth
First Poster
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Galaxy Note10 Series

You can turn off the shortcut permanently via Accessibility>Advanced Settings>Direct Access.

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