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Original topic:

NOTE 10+ Software Update Failure

(Topic created on: 09-04-2020 01:26 AM)
P_Spratford
Apprentice
Options
Galaxy Note10 Series

My Note 10+ attempted to update software overnight. By morning it had an error code that said, "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC software."

 

I downloaded the PC software and attempted to use the Emergency recovery option but the software does not locate my device when it is plugged in. The device is currently unusable and will not do anything. Looking for any suggestions on reccomended courses of action to restore the device to operability and ideally with the newest version of software. Thank you in advance for any assitance with this.

6 REPLIES 6
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy Note10 Series

That's not good @P_Spratford 

 

Are you able to access the phone at all to effect a factory reset  ?

 

If not then there are options such as a hard reset but beware this can delete your user info.

 

hardreset.info/devices/samsung/samsung-galaxy-note10. 

 

If that does not work then either call your countries Samsung Support team or wait until the Samsung Experience Store  / Samsung Service Centres re open when the COVID-19 pandemic has ended if you have a back up phone you can use.

 

🌈 Stay Safe  🌈 

 

 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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P_Spratford
Apprentice
Options
Galaxy Note10 Series

@BandOfBrothers I cannot access the phone at all. I may have to do a hard reset but am avoiding that until Samsung online support becomes available later today to do that. I only have my computer so doing what I can for now. 

Thank you for the reply.

BandOfBrothers
Superuser II
Superuser II
Options
Galaxy Note10 Series

Ok @P_Spratford 

 

Please let us know how you get on.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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CKL
First Poster
Options
Galaxy Note10 Series

Did you managed to fix the issue? I have the same problem.

 

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P_Spratford
Apprentice
Options
Galaxy Note10 Series

No, I was unable to get it fixed with anything. I had to get th device replaced. Sorry for the bad news. 

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CKL
First Poster
Options
Galaxy Note10 Series

Thank you.

 

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