The super fast charging feature on my Note 10 Plus suddenly stopped working 2 days ago. Normally when I plug it in it says "super fast charging" and it will charge from 0% to 100% in an hour. But now when I plug it in it says "cable charging" and it's taking 2.5 - 3.5 hours to fully charge. I checked the setting and the "fast charging" option is turned on. I am using the Samsung adapter and cord that came with the phone and it is not damaged in any way. I even tried using my husband's Samsung adapter/cord (he has a Note 10 Plus as well) but it still said "cable charging". The phone charging port is clean. I have already tried to solve the problem by clearing the cache partition and I reset the settings...neither one worked. I then turned it off and restarted it in safe mode, but that didn't work either. I've read countless articles online and none of the DIY solutions worked. Can anyone give me any insight into what the problem is?
I ran a diagnostic test on it through the Samsung members app and I've attached pics of the results. It appears as if super fast charging is no longer a feature of my phone even though I've always had it up until 2 days ago and it's still an option in my phone settings. Idk but I feel like there is a software issue Samsung is not telling us about...
Hey, @MonK17! We have a handy troubleshooting guide on our website here: https://www.samsung.com/uk/support/repair/ It will help resolve the issue, or suggest a repair.
