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Original topic:

Note 10 crashes

(Topic created on: 24-08-2019 06:02 PM)
Slegrony
Apprentice
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Galaxy Note10 Series

Second attempt at posting this due to error message the first time.

Note 10 plus constantly glitches, apps won't open until 2nd or 3rd attempt. 

Theme's will now Not open at all... Driving me crazy. 24hrs old!

Restarted phone and no difference, all apps are proven reliable on other phones. 

Not great start

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1 Solution


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Solution
Bades1978
Troubleshooter
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Galaxy Note10 Series

Hi @Slegrony ,

 

A few questions for you, How was the phone setup? was it fresh out of the box and started up or was it setup via the smart switch app?. Also have you done a device maintance sweep? 

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7 REPLIES 7
BandOfBrothers
Samsung Maker ★★
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Galaxy Note10 Series

No it's not a good start at all.

 

Maybe try going into settings,apps, choose the all, location and clear cache and data.

 

That or from a set series of button presses go into the phones system files and clear the cache files.

 

When you first set up the phone did you use a previous back up etc to get your info onto it  ?

 

If so if this was my situation I'd factory reset and set up the phone fresh with no backups and download an app you use and see what happens.

 

If it's fine then maybe your back up is corrupted.

 

If it the same then due to the time in your possession I'd seek a brand new replacement  @Slegrony 

 

Let us know how you get on please. 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Solution
Bades1978
Troubleshooter
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Galaxy Note10 Series

Hi @Slegrony ,

 

A few questions for you, How was the phone setup? was it fresh out of the box and started up or was it setup via the smart switch app?. Also have you done a device maintance sweep? 

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Slegrony
Apprentice
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Galaxy Note10 Series
Phone was set up out of the box - but with smart switch - have reset the phone today and all seems to be good...
Appreciate the responses and assistance 👍👍
Bades1978
Troubleshooter
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Galaxy Note10 Series
😀 had a issue in the past where some smart switch settings from my past phone caused crashes. Glad to hear your up and running well now.
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Slegrony
Apprentice
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Galaxy Note10 Series
Love the phone, glad it's sorted - was a little gutted, but all smiles now 👍
Urrl
Explorer
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Galaxy Note10 Series

That's good news. Enjoy. I get mine tomorrow.

marshray
First Poster
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Galaxy Note10 Series

The same is happening with my note 10 plus. It keeps crashing with my WhatsApp app and some games like mini militia 2, gangster vegas and yes, especially with candy crush.

I have to restart the games and all my progress is lost then.

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