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Original topic:

Note 10 cracked screen

(Topic created on: 29/12/19 20:38)
dcavni
Explorer
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Galaxy Note10 Series

A month old. From day 1 in Spigen Ultra Hybrid case and last two weeks with Whitestone dome screen protector. I took it from the pocket in the evening (i was driving with the car before when i put it in the pocket after a call and it was ok) and found this. It cracked above the power button throughout the whole screen. The crack on the screen protector above that one was made by me, when i was checking if the screen actualy cracked. The screen and touch still works fine. How is this even possible, that the screen cracks inside the front pants pocket by itself? Aren't phones designed for carrying them in pocket? There was nothing else in the pocket that could cause the crack and also, the crack started at the very beggining of the glass 2 mm inside the case. I found some simillar cases of spontaneus cracks in the same way on the Samsung phones on the internet. It looks like manufacture defect, but how to proove it to the Samsung service center? I have had only Samsung phones until now and also in the family we have 3 more and not even 1 had a broken screen until now. I will certanly rethink my brand decision if i will have to pay for apparent manufacturing defect even for the price of loosing S-pen.

The realy expensive phone is becoming even more expensive...

 

92 REPLIES 92
Cassidy007
Superuser II
Superuser II
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Galaxy Note10 Series

@Yinelkis  Yes I suppose I did put a screen protector over that thin piece of plastic that came with the phone. And I did break my screen. The glass isn't shattered but like I said before it keeps flickering. Everytime I watch netlfix on my phone it looks like I'm watching on a 1990s TV. 

 

Ok, we're talking about 3 differents things here and we are going to solve them one by one...Please don't MIX everything

 

First : You broke the screen or you only broke the Samsung's screen protector or your other screen protector ???...IFyour screen isn't broke, the thin piece of plastic save your screen and like you put another screen protector we don't know now if it is because you put another screen protector that something broke SO can you please give me the link of the screen protector you put on the Samsung's screen protector  and answer my questions to guide me more ..

 

2- The screen is flickering . video here https://youtu.be/fRin-5FGW0o

Many solutions are offered on this website, first thing we know, it's because the device falled  : 

Solution ONE : https://thedroidguy.com/2019/08/what-to-do-if-galaxy-note10-screen-keeps-flickering-flickering-scree...

Solution TWO : https://thedroidguy.com/2019/10/fix-galaxy-note10-flickering-screen-issue-screen-has-lines-or-damage...

 

When many problems arrived in the same time, normally, it's because you have « memory corrupted files » In your case we don't know if those things arrived because the Note 10 fall on the ground . So we'll try to solve your problems, you need to make a wipe cache memory and check if you solve ALL PROBLEMS  TRY THIS FIRST :

 

Clear wipe cache partition

If the problem is still here at this point, the next thing that you can do is to ensure that you wipe the cache partition. This is a portion of your internal storage that keeps the system cache. Sometimes, updates or app installation may corrupt the system cache and cause problems. Fortunately, problems coming from a bad system cache can easily be fixed by simply clearing the cache partition. This will erase the system cache so the system can rebuild a new one as you use the device. If you haven’t tried this one yet, here’s how to do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. The Recovery screen menu will now appear. When you see this, release the buttons.
  5. Use the Volume Down button until you are highlighting ‘Wipe cache partition.’
  6. Press the Power button to select ‘Wipe cache partition.’
  7. Use Volume Down to highlight Yes.
  8. Press the Power button to confirm the action to clear the cache.
  9. Wait for a second as the system wipes the cache.
  10. Press the Power button again to reboot the device. This will return the device to the normal interface.
  11. That’s it!

3- Netflix Solution Please tell me if Wipe cache partition resolve your problems before i try to resolve your Netflix problems..

Solution ONE : https://thedroidguy.com/2019/09/netflix-is-not-working-on-galaxy-note10-netflix-keeps-crashing-11091...

 

Waiting for you and your answers

 

 

 

 

 

Si votre problème est résolu suite à ma réponse ,  veuillez l'accepter comme solution . Merci
Rithvik
First Poster
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Galaxy Note10 Series
Same thing Happened with my new Note 10 Phone.A Crack above the power button
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Elfmanne
First Poster
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Galaxy Note10 Series

I to have a cracked sreen on my brand new Note 10+ 5g (30 days new).  Did NOT drop phone, just picked up from counter and thought screen was dirty. Tried cleaning area and found that it had cracked on the right edge.  I had a note 5 prior that was put through the ringer over the years (up until battery finally died). Sure seems that the new phones are not of the same quality.

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Matthewfrank
New Member
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Galaxy Note10 Series

I have the same exact issue a crack started by my power button and spider all across the screen in small hairline fractures. I do believe this to be a manufacturer defect. When I called Samsung I told me they specifically did not cover screen cracks. This leads me to believe they are aware of this issue. I'm shopping around for a good lawyer right now. I'll let you know when I find

MariePopik
Apprentice
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Galaxy Note10 Series
Same thing happened to me and My boyfriend on our Note 10+ phones.. not even 1 month old phone, in case, never dropped! Pulled out of bag with crack on side.
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touki
Apprentice
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Galaxy Note10 Series

As my partner said in the prevoous post, we both have Note 10+ phones and have both developed cracked glass on the side of the phone without dropping them. I am using the included screen protector that was fitted from factory as well as the case that was in the box.

 

I have had s2, s3, 3 x s5, note 2, 7, 9 and now 10+5g. I am convinced that this is a manufacturing defect and i would like to see a response from Samsung at least acknowledging this issue.

 

When I approached a staff member at my local store, he explained that any screen damage was regarded as the fault of the customer and Samsung would not cover the repair.

 

This post is evidence of a problem that is affecting a number of users worldwide. The cost of replacement is 420 Australian dollars. We should not have to wear this, when the phone failed after only a month of use.

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Cassidy007
Superuser II
Superuser II
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Galaxy Note10 Series

Hi @dcavni , @touki , @MariePopik , @Matthewfrank , can you take pictures to show us where the screen cracked  and post them here ?

Si votre problème est résolu suite à ma réponse ,  veuillez l'accepter comme solution . Merci
Fred1976
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Galaxy Note10 Series

This is a manufacter problem we should do a class action . The design is bad . Rounded edge on big screen

 

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dcavni
Explorer
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Galaxy Note10 Series

I put my pictures in second post.  I still believe this is a manufacturing defect but it's impossible to prove that. I had to pay appx. 1100 EUR for the phone, then i payed appx. 160 EUR for the new screen since they celebrated 50 years of Samsung Austria and they offered 50% discount on screen exchange. After all that expenses i found out, that the phone is incapable of recording video more than 3,8 GB (like buying an overpriced Iphone with limitations) in size, so i had enough. If nothing happens in better customer service  and acknowledging their own mistakes my next phone will probably be Huawei or Oneplus. Less money and the same experience. I had S2, and Note 4 before. Didn't brake a screen on neither of those in i don't even know how many years. You buy Note 10+ and it just brakes by itself in pocket. I don't even dare to carry it in anything other than wallet case. So my experience for now is Buy Note 10+ if you want more expenses.

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Cassidy007
Superuser II
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Galaxy Note10 Series

@touki  says This post is evidence of a problem that is affecting a number of users worldwide. 

I am surfing in 4 differents Samsung's Members all around the world including USA and nobodies are talking about this so i don't see the evidence and this is why i'm asking you pictures of your damage. Only thing i saw, it's screen cracking after people put a Whitestone Dome Glass when the glue dried..

Also , are you sure than you don't broke ONLY the Samsung's screen protector ?

 

Si votre problème est résolu suite à ma réponse ,  veuillez l'accepter comme solution . Merci
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