On there I found out that my phone will be going to TMT First Ltd. I decided to search up the place and found their website. I navigated to see what types of repairs they offer and at what price for my phone. There in the drop-down menu I couldn't find wireless charging listed.
Does this mean that there is a chance the phone will be rejected and sent back since they normally don't do such repairs?
Another concern is, on the tracking page, the problem for the phone was listed as:
- No charge
- Battery not charging
Everything is fine with my phone except the wireless charging. So, it powers on, charges through USB-C and the battery is fine charging through USB-C. There is no mention of wireless charging being the issue. Is this something I should be concerned about since it doesn't tell the repair shop what is wrong with the phone?
I arranged it over chat with a Samsung support agent.
I had another look on the TMT First Ltd website and although it didn't have listed wireless charging, it did have "diagnostics/repair quote (if not listed)" written on there.
I assume that even though the problem with the phone on the repair request was listed inaccurately, that the technicians would still carry out an assessment on the phone's functionalities and eventually find the issue.