06-11-2020 06:21 PM
Hi my note 10 plus is no longer fast charging is there any fix for this
06-11-2020 06:38 PM
Hey @Flawless99 ,
there is, however, I will need a bit more information about this. Are you using the charger that came with the phone? Do you have any spare charger or a different phone to try the charger on? That will help determine if the issue is with the phone or the charger.
06-11-2020 07:04 PM
I'm using the original charger, I've also tried it on a different charger and its still not working
06-11-2020 07:12 PM
Failing this, can you try your phone in Safe Mode to see if a third party app is causing this to happen? To do this press and hold the Power button until you see Power Off, Restart and Emergency. Press and hold the Power Off icon until it shows a Shield, tap the Shield and the device will restart in Safe Mode.
Safe Mode disables all third party apps and so if this starts working in this mode, we can confirm it is being blocked by a third party app. If so, you will need to locate and either uninstall or contact the app developers for a fix.
06-11-2020 07:13 PM
Tried safe mode still does not work
06-11-2020 07:17 PM
I've also tried clear system cache, reset settings,hard reset and cleaning the charging port.
06-11-2020 07:28 PM
With a Hard Reset, you meant a Factory Reset? If so, please contact our Team to arrange a repair for this: https://www.samsung.com/uk/support/contact/
11-11-2020 08:07 PM