24-09-2023 10:35 PM in
26-09-2023 11:40 AM in
Sounds a little like this: https://r1.community.samsung.com/t5/galaxy-note/note-10-lite-green-video-calls-after-ui-5-1-update/t...
Which apps is this happening on for you? Any apps with a video call feature that it doesn't happen on?
27-09-2023 12:15 PM in
Cheers guys. As I suspected from reading the Canadian Community topic I linked to, it appears to be an issue with Meta-owned apps (e.g. WhatsApp, FB Messenger). I've flagged it on the Samsung side of things, but might be a good idea to send an error report with log files via the Members app too, if you're able to and haven't done so already.
As soon as the issue occurs (within 15 minutes is best):
Samsung Members > Support > Send Feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).
(Or: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)
That will send that report and log files for the Samsung developers to analyse.