08-01-2020 04:38 AM - last edited 08-01-2020 10:32 AM by AntS ) in
Bought the note 10..
Screen with a screen protector and case started cracking in multiple places on the screen itself
I'm beyond furious..I did not damage this phone at all..drop it..or anything of of the sort..it was a week old.
I contacted Samsung and they are giving me the run around for the past 4 weeks..they have my phone bc they had to "access" it before replacing it..would not give me a replacement phone in the mean time..so I've been out of a phone for 4 weeks. Now after speaking to hundreds of people who all claim to be supervisors or managers they are telling me instead of reimbursing me they will only give me a credit for another phone! They originally told me they would reimburse me 100 times when it first happened. blah blah..well here we were and it's like cracking a Morris code trying to get through to anyone there..not one person has been any help and im am so ready to get a lawyer involved because at this point they are so negligent with my situation and have been giving me the run around for a month now. Samsung is literally the worst company.. I will never buy another phone or device from them..they make me sick and have to be held accountable for once ..anyone else have this issue with the note 10 or in general trying to get a hold of Samsung with issue regarding any devices?!?!?!
08-01-2020 04:42 AM
I should also ask if anyone has any input regarding any other way going about this, instead of calling and wasting my time for 2 hours every day getting dumber by the minute trying to get through to them. Like kicking a dead horse
08-01-2020 10:43 AM - last edited 08-01-2020 10:43 AM
11-01-2020 08:33 PM
26-01-2020 03:25 PM
27-01-2020 11:05 PM
Hi. My screen has cracked on the edge after just 34 days of using my note 10 plus. I did not drop it, nor hit it. Just took it out from my pocket and it had a crack. The phone was in a case and with a screem protector covering the screen. It has plenty of other issues like poor bluetooth signal, lagging, screen freezing, not receiving notifications, than receiving the same notification multiple times, and yesterday half, exactly half of the screen became unresponsive in landscape mode. I portrait mode it works fine.
28-01-2020 08:17 AM
Have you watched any films yet via Netflix or movie box Pro? Before I received my replacement note 10 from the Note 9, I was using an old LG g4c very poor screen, pixels keep moving all over the screen. I've noticed that this now 10 screen does the exact same very poor picture quality for such a high priced phone. Hope you get yours sorted.
20-03-2020 04:30 PM
Yes the new premium note 10 plus screen is cracking for nor reason and Samsung wants even more money to fix their already expensive product
29-09-2020 10:48 AM
We have an Odyssey G7 monitor which cracked when moved. Support was no help and I recognise the run around. They first suggested an out of area repairer who wanted £84 to diagnose a cracked screen. Then the recommended a repairer that doesn't cover the area where the monitor is. They recommended a repairer that could not help as there are no spares available for a monitor launched this summer! Very poor impression of after sales support and build quality.