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Original topic:

Is the warranty transferable?

(Topic created on: 19/12/19 14:54)
Zhi
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Galaxy Note10 Series

Hi I have just bought a Note 10+ from eBay, and was wondering if the warranty would transfer over to me?

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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note10 Series

Yes as a Samsung Experience Store  / Samsung Service Centre would use the phones own serial number to validate warranty not a receipt of purchase.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note10 Series

The manufacturing warranty is attached to the phone and not the person who originally purchased it @Zhi 

 

 

The only issue can be is if a person imports a phone / buys a phone that was meant to work in another country. See Samsungs warranty information.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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Zhi
First Poster
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Galaxy Note10 Series

Okay thank you, but I don't have the original proof of purchase or the warranty card from the Samsung store because it's with the previous owner, so I'm I still able to claim warranty if I need to? 

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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note10 Series

Yes as a Samsung Experience Store  / Samsung Service Centre would use the phones own serial number to validate warranty not a receipt of purchase.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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Ali-Mac
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Galaxy Note10 Series

It states in the general section of warranty that proof of purchase is required by both stores and web register. I'm confused. 


@BandOfBrothers wrote:

Yes as a Samsung Experience Store  / Samsung Service Centre would use the phones own serial number to validate warranty not a receipt of purchase.

 

 


 

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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note10 Series

In the real world either people don't retain the receipt, lose it, and others buy and sell phones either privately or on auction sites.

 

Receipts don't always change hands as they can hold personal information.

 

IMO Samsung wouldn't want bad PR from not providing support.

 

Sure Samsung write terms into their Small Print @Ali-Mac  but in my years of experience they wouldn't decline support because a receipt isn't available.

 

I've bought phones from shops that buy and sell phones and phones privately and still received support from Samsung for the phone. 

i.e the warranty follows the phone not the person.

 

This is where my advice originated from.

 

Samsung check on their systems using the phones serial number to check if warranty is available or not.

 

I hope that helps.

 

Are you experiencing issues with warranty for you phone ?

 

🌈 Stay Safe  🌈 

 

 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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Ali-Mac
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Galaxy Note10 Series

Cheers for reply, I have the chance to buy a tab S5e new sealed box lte+wifi 128gb. Claims it was bought Samsung direct as a gift and is unwanted. £370 not a bad price as they no longer available in 128gb lte. But they have no proof of purchase and I would have concern spending that kind of money with a private individual that I would have no recourse of action against, should the device have any problems down  the line. 

I searched Warranty and it says receipt is required. 

Thanks for your help. 

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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note10 Series

I can see why your concerned @Ali-Mac 

 

That is a good price indeed.

 

Buying from a private individual can sometines bring about possible issues.

 

As your not fully sure where or when it was purchased.

 

For example if the unit was supplied by a Network as part of a contract and then something negative happens the network can imei blacklist it meaning the Lte won't work !

 

Obviously that's the worst case scenario.

 

Can the seller provide an authentic proof of purchase  ?

 

If not then it's an informed decision to make.

 

Would I buy from a Private indivudual from an auction site or a Social Media selling page ? No

 

I wish you all the best with this situation. 

 

🌈 Stay Safe  🌈 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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Ali-Mac
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Galaxy Note10 Series

Is there away to check the warranty on it? 

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Ali-Mac
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Galaxy Note10 Series

Model NumberSM-T725NZKLBTU,      CSC BTU,         Country/Region United Kingdom   Carrier OPEN,    Warranty Valid YES Estimated Warranty End Date 2022-04-01

But no original bill of sale.

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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note10 Series

Going from thus thread > Galaxy-S10e-S10-S10-S10-5G/Warranty-period-remaining the Samsung Team here can check on their systems.

 

Hang in there until they catch up to your thread.

 

🌈 Stay Safe  🌈 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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Cyberxploits
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Galaxy Note10 Series

Funny that as Samsung are refusing to validate the warranty on my 22 month S8 as, although purchased from Amazon with a invoice, supposedly if the phone was not purchased from an 'authorised dealer'.

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