Samsung Galaxy Note 20 Ultra 5G Issue cannot see and attach photos or files from the personal space to a Work profile resident app. This issue started early October 2020. It is frustrating for a flagship device that this is not functioning correctly.
There is a workaround: I can start from the personal space e.g. photo gallery and use the share icon and select a Work profile app e.g. Outlook. This works so I am not completely stuck but it is very clumsy.
I also have a Samsung Tab S4 and this works as expected i.e. I open an app in the work profile and can navigate using menus to select a file or gallery photo in the personal device space and attach it / copy it into the work profile app. I have seen many other Android devices in the same corporate Intune system that work correctly.
The issue seems to be that the More apps menu item is missing. Instead a The device name is displayed. When selected a folder tree is displayed for files in the work profile and not the device personal space.
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Galaxy Note 20 with issue |
Samsung Tab S4 screenshot for comparison which still works. 3dot menu Attach files > Choose from files > Other locations Device > Hamburger menu More apps |
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Folder view displayed |
Display from More apps presents personal space items |
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