Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Factory Reset

(Topic created on: 06/04/20 00:51)
Nitesh95
Navigator
Options
Galaxy Note10 Series

Hi there

 

Hope you are all safe.

 

Please could you answer the following?

 

I want to factory reset my device (Note 10 Plus), however, I have been informed that it is best to sign out of accounts such as Samsung and Google, as these hold multiple items including changes and data, before doing so.

 

Please could you tell me how to log out of these, as I cannot see the option under accounts.

 

Thanks 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy Note10 Series

Hi @Nitesh95 

 

In my experience I only log out of such accounts if I intend to factory reset and sell the phone On.

 

If I'm factory resetting for my own reasons then I find no need personally to log out of my accounts.

 

The purpose of factory resetting is to take the phone back to the last succesful software update.

 

For example to remove your Samsung Account go to Settings, Accounts and Back up , Accounts, Choose your Samsung Account, Tap on Personal Info,  Tap the 3 little dots in the top Rh corner and choose Remove Account.

 

You can't choose just an option to sign out as far as I've been able to see.

 

 

🌈 Stay Safe  🌈

 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

View solution in context

3 REPLIES 3
Solution
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy Note10 Series

Hi @Nitesh95 

 

In my experience I only log out of such accounts if I intend to factory reset and sell the phone On.

 

If I'm factory resetting for my own reasons then I find no need personally to log out of my accounts.

 

The purpose of factory resetting is to take the phone back to the last succesful software update.

 

For example to remove your Samsung Account go to Settings, Accounts and Back up , Accounts, Choose your Samsung Account, Tap on Personal Info,  Tap the 3 little dots in the top Rh corner and choose Remove Account.

 

You can't choose just an option to sign out as far as I've been able to see.

 

 

🌈 Stay Safe  🌈

 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

View solution in context

Nitesh95
Navigator
Options
Galaxy Note10 Series
Hi @BandofBrothers

Ah I see, thanks for that.

The only reason I ask, is because I had a Sony XA (secondary phone) which I factory data reset, and I was on my note 10, went on to my WhatsApp, and there were no names just numbers.

I spoke to Samsung, and the chap said it was because I didn't sign out of Google and Google data was erased or lost, like the changes etc.

Thanks.
0 Likes
Reply
Jonathan1205
Samsung Helper
Options
Galaxy Note10 Series

You sometimes need to go into the accounts within the settings-accounts section. Some require to you select from the three dots at the top right too. There isnt a 100% consistency to the process However to be clear. WHen you reset your device the only accounts you must log out of are Google and Samsung all other accounts would be erased. Failure to log out of google and samsung may incure a lockdown of the device preventing it from being used without your password.

0 Likes
Reply