Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Face unlock

(Topic created on: 13-03-2022 12:12 PM)
1332 Views
Chameleon
Explorer
Options
Guys,  I've got a note 10 5g.. I can register my face successfully but when I lock and attempt to open phone it says face not detected,  
I've reset my settings, deleted face and again registered it. Still no change 
0 Likes
2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
Options

That's strange @Chameleon 

 

Have you fitted a screen protector that maybe hindering face unlock ?

On my phone I set face unlock and as I wear glasses I need to remove them as part of the set up.

Now on my Samsung Galaxy s²² Ultra there is an extra set up called ' alternative face unlock ' but I'm not sure if this is available on your model of phone / software version.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
AndrewL
Moderator
Moderator
Options

@Chameleon: If you're having some issues with Face Recognition, then please take the following into account.

  • Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process. Adding an alternative look can help the device recognize you in different situations.

  • Make sure you are in a well-lit area and the camera lens is clean.

  • For best results, make sure your image is not blurry.

0 Likes