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Copy paste

(Topic created on: 10-04-2021 02:35 PM)
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Nahan491
Apprentice
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Is anyone finding there is a 'faield to copy to clipboard' when long holding and pressing 'copy' on any app/Web page? On WhatsApp the app crashes, and on others there is a failure to copy to clipboard
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1 Solution


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Solution
Nahan491
Apprentice
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I contacted support and they said to do a soft reset, which did the trick. You do this by doing the following:
Press the power button on the side of the phone while pressing the volume down button for 10 seconds. That will do the trick
You can also clear the cache but pressing power and volume up button on startup, then selecting clear cache in the startup screen. Hope that helps

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9 REPLIES 9
JayHunting
Apprentice
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Yes! I thought it was just my phone being *****. I cant seem to fix it
Solution
Nahan491
Apprentice
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I contacted support and they said to do a soft reset, which did the trick. You do this by doing the following:
Press the power button on the side of the phone while pressing the volume down button for 10 seconds. That will do the trick
You can also clear the cache but pressing power and volume up button on startup, then selecting clear cache in the startup screen. Hope that helps
JayHunting
Apprentice
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Nice one. Cheers mate
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Nahan491
Apprentice
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Yep it would be good to know if it works for you too! If so, perhaps samsung should put out a general message for everyone to do the same.
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JayHunting
Apprentice
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Just tried it - everything works fine now!
Nahan491
Apprentice
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Great glad I could help. Love the Note 10
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JudyFl
Apprentice
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I have a Samsung S22 plus and it's the same problem on copy and paste . I click and click and click it either works or it doesn't I even had it where it would copy it and it wouldn't paste I don't.

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Addey
First Poster
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I used to be able to copy and paste from Word Document to Samsung note but not anymore although I'm still able to copy and paste from Samsung notes to Word document. Is there any reason why Samsung prevents this? Is this a sign for me that my Samsung phone days are over?
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AndrewL
Moderator
Moderator
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@Addey: I'm not sure what could be causing this. Are you only encountering the issue with Microsoft Word? If so, check the status of the document itself to make sure that there are no restrictions in place that might limit your interactions e.g. Read Only. Furthermore, when you highlight the text you want to copy, are you selecting 'Copy' or 'Copy to clipboard'?

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