Audio distortion

[Splash105]

Anyone else getting random audio distortion? Im using the headphones that came with the device and my own 3.5mm ones with a jack converter, happens on both and happens on all music apps I use (TIDAL, Play Music and YouTube Music) the only way to stop it is by closing whichever app I'm using and restart app again

[Bades1978]

Hi @Splash105 

Have you reset the audio balance setting's and re tried?

Settings > Sounds and vibrations > Advanced sound settings > Sound quality and effects > Equaliser change sound mode test and then change back. As for 3rd party adaptors it does need to be one with the built in DACs short of that I would try the same headphones in another phone to make 100% sure it's not the headphones before further steps which we can go into.

[Splash105]

Thanks for the reply, I'm getting the distortion with both earphones, the AKG and my own 1MORE in ears, I have noticed some updates for USBC audio popping up when I plug them in so maybe it's a known issue to Samsung, it's just so random can happen anytime, I'll just live with it and hope it gets fixed.

[HiFiBri]

I have a brand new Galaxy Note 10 plus 5G. I also get extremely annoying random squeaks, a little bit like a reel to reel tape recorder being stopped suddenly. (Or when spooling on & play back comes through the speakers). It is ruining my listening. I never had this problem with my Galaxy Note 3 which I had for over 6 & a half years. Little squeaks or hiccups both on the corded AKG headphones supplied with the phone & brand new blue Tooth OTH AKG K845s. Is it worth buying a flagship phone if this is going to happen. It is VERY DISTRACTING. You're always listening out, concentrating wondering when it's going to happen again. 

[NinoPiculeata]

Hi, HiBriFi! I have the same problem on my Galaxy A40 and i am so annoyed. I can't find a solution but do you find any? Please reply.

                                            Greetings, Nino P.

[HiFiBri]

For the main part, touch wood, the squeaks & noises are far fewer (so far). Samsung sent a headphone download/update which seems to have worked. The noises don't occur when I play music through the phone speakers. Still assessing the situation & keeping my ears alert if it happens again.

[NinoPiculeata1]

Ok, where i can find the update?

[HiFiBri]

Just contact Samsung Support, Technical Dept. Sorry for late reply, got i late and just had my tea.