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Original topic:

Audio distortion

(Topic created on: 27/08/19 23:08)
Splash105
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Galaxy Note10 Series

Anyone else getting random audio distortion? Im using the headphones that came with the device and my own 3.5mm ones with a jack converter, happens on both and happens on all music apps I use (TIDAL, Play Music and YouTube Music) the only way to stop it is by closing whichever app I'm using and restart app again

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7 REPLIES 7
Bades1978
Superuser I
Superuser I
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Galaxy Note10 Series

Hi @Splash105 

Have you reset the audio balance setting's and re tried?

Settings > Sounds and vibrations > Advanced sound settings > Sound quality and effects > Equaliser change sound mode test and then change back. As for 3rd party adaptors it does need to be one with the built in DACs short of that I would try the same headphones in another phone to make 100% sure it's not the headphones before further steps which we can go into.

Splash105
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Galaxy Note10 Series

Thanks for the reply, I'm getting the distortion with both earphones, the AKG and my own 1MORE in ears, I have noticed some updates for USBC audio popping up when I plug them in so maybe it's a known issue to Samsung, it's just so random can happen anytime, I'll just live with it and hope it gets fixed.

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HiFiBri
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Galaxy Note10 Series

I have a brand new Galaxy Note 10 plus 5G. I also get extremely annoying random squeaks, a little bit like a reel to reel tape recorder being stopped suddenly. (Or when spooling on & play back comes through the speakers). It is ruining my listening. I never had this problem with my Galaxy Note 3 which I had for over 6 & a half years. Little squeaks or hiccups both on the corded AKG headphones supplied with the phone & brand new blue Tooth OTH AKG K845s. Is it worth buying a flagship phone if this is going to happen. It is VERY DISTRACTING. You're always listening out, concentrating wondering when it's going to happen again. 

NinoPiculeata
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Galaxy Note10 Series

Hi, HiBriFi! I have the same problem on my Galaxy A40 and i am so annoyed. I can't find a solution but do you find any? Please reply.

                                            Greetings, Nino P.

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HiFiBri
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Galaxy Note10 Series

For the main part, touch wood, the squeaks & noises are far fewer (so far). Samsung sent a headphone download/update which seems to have worked. The noises don't occur when I play music through the phone speakers. Still assessing the situation & keeping my ears alert if it happens again.

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NinoPiculeata1
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Galaxy Note10 Series

Ok, where i can find the update?

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HiFiBri
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Galaxy Note10 Series
Just contact Samsung Support, Technical Dept. Sorry for late reply, got i late and just had my tea.
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