Typically the accessories have a 12 month warranty on them @Bali02
Can you ensure they are pushed in fully.
However most retailers have a cooling off period to have the whole thing replaced.
I see you've only owned the phone etc for 1 week.
Check your Terms and Conditions of sale.
So please do go back to the outlet that supplied the phone and ask them to sort this out which would either be by replacing everything including the phone or just the earphones.
They may not be able to open a phone to just give you the earphones so they may have to replace everything.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
