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internal screen fracture of galaxy note 10 lite

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I have 3 months Note 10 lite where suddenly the screen went black, when I took it to customer service they told me that the internal screen has a tiny fracture at the edge (2mm) as shown in the picture and told me that this is out of warranty repair, although that outer glass screen has no cracks or even scratch ( i have never dropped it) and it allows in its protective coverf55837c5-36b6-482b-8f4e-215b7877f763.jpg

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Superuser I
Superuser I

Is the phone working at all now @Aminkotb 

 

You can challenge the shops assessment of the phone via escalating this with Samsung complaints.

 

If they uphold it then it's going to be a chargeable repair and or use any relevant insurance.

 

I wish you all the best with this situation. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-9820 _256Gb SnapDragon 865+

Samsung One Ui 2.5/ Android 10.

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