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Door stop repair

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Apprentice

My phone stopped fast charging about 9 days ago then 3 days ago I got the moisture detected error i  followed the samsung tips and YouTube videos and nothing worked still get the error and its not been near water, so I phoned samsung and they booked me a door stop repair but I'm wondering will I have to pay for the repair or will it be covered by warranty the phone is 6 months old so still has the warranty 

5 REPLIES 5
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Smooth Operator
Hi,
if ur phone has warranty you don't have to pay. But door step you need to pay. They can send you a parcel box to send yours for repair. I faced the same problem and they gave me 2 options. Door pick up u have to pay, u probably receive it same day. But if u send it by post you will have to wait.
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Apprentice
Hi, have u tried getting a dry tooth brush and cleaning the charging port?

Previously i was able to get Samsung come out and do a door step repair free of charge.
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Superuser I
Superuser I

The authorised engineer will advise if the phone is covered under the manufacturer warranty when they attend after assessing the phone @flawless100 

 

samsung.com/uk/support/repair/mobile-device/doorstep-repairs. 

 

samsung repair.com/faqs 

 

samsung repair.com/prices 

 

I wish you all the best with this. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 2.5/ Android 10.

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I've tried the toothbrush but did not work I've inspections the port and it does look clean

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Thanks 

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