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August Firmware Update Fails @26%

(Topic created on: 09-08-2020 08:40 AM)
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Flawood
Pioneer
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The August firmware update downloads with no issue, however on install it fails at 26% on restart I get a failed update message to contact a samsung service centre. I am not the only member to have this exact same issue or its an Update issue not a hardware issue.My Device is NOTE 10 PLUS 5G

Come on samsung lets see a quick resolution 
147 REPLIES 147
Ripperoo
Pioneer
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Nope, not just you!  They should just get to the point and stop waffling.  I don't need reassured about being important and just need prompt service.

windy3376
First Poster
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Same issue, However i have a FIX. 

Download the update via smart switch on windows/mac.

Plug in your note 10+ 5g to your laptop,

Start Smart switch,

Click UPDATE,

Do not touch device until update has completed,

The update will take approx 30min so be patient.

 

Thank me later 😉

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Loosewire99
First Poster
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Same for me, fails at 26%.sort it out Samsung
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Cornishbob1
Student
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Same issue, Note 10+5G UK
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kel4
First Poster
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same issue here

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Mochedda713
First Poster
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same problem.. any solution yet please?
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K374N
First Poster
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I've got a note 10+ 5g and in the same boat. After 26% into the firmware update, it fails!
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Charlie2003
Explorer
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same here
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Gervs
Student
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Safe mode doesn't work, I tried it coz I thought it was just my phone. But I didnt wait 30 mins. Relax guys, the problem is on samsungs side, when they replace the update file on their server with a working one it'll be fine. Its not like the issue where update fails and the phone is basically bricked and replaced by samsung. Our phones are fine just not able to be updated, be patient.
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Members_xgrxVvV
First Poster
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same issue Note 10 5G+

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