This is my help from Samsung online chat.. we did not resolve the problem.
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11:36 AM
Please select your product type from the list below
Smartphones & WearablesTabletsTV & AVHome AppliancesPC & OfficeCameras
11:36 AM
Smartphones & Wearables
11:36 AM
Hi Debbie Humphries, I’m Samsung’s Chatbot and I’m here to help you.
11:36 AM
In a few words, please let me know what I can help you with.
11:36 AM
using smart switch
11:37 AM
I understand you want to know about Smart Switch. Am I correct?
Choose one of the following options
YesNo
11:37 AM
Yes
11:37 AM
Sure, will provide you with the required information.
Smart Switch helps you to transfer all your data like photos, files, device settings, and other important data. You can transfer your data from both Android and iOS devices, using any of the three mediums: ⚬ over Wi-Fi ⚬ with a USB cable ⚬ with a PC or Mac Choose the method you feel most comfortable with and let Smart Switch do the rest.
I hope, I was able to answer your query for today?
Choose one of the following options
YesNo
11:37 AM
No
11:37 AM
Please may I connect you to one of our Samsung Support Experts?
Choose one of the following options
Yes, I want to connect to Samsung Support Expert.No, I want to quit the chat.
11:37 AM
Yes, I want to connect to Samsung Support Expert.
11:38 AM
Ok, got it. One of our Samsung Support Experts will be right with you to help.
11:38 AM
ive installed the pc sw on a 4tb hard drive, then sw says i have insufficient hard disk space?
11:38 AM
Hi Debbie! This is Cathy from Samsung Chat Support. I hope you're doing well. Since you have me right now, rest assured that I will provide you the best possible solutions to help you.
Can you please tell me more about the issue of your device?
11:39 AM
May i know the model number of your device please?
11:40 AM
1st the latest sw update wont work, get to 26% then fails.. so was going to use smart switch.. Galaxy Note 10+ 5g
11:40 AM
but your pc app says i dont have enough disk space.. what drive does it refer to
11:41 AM
Thank you so much for this information and I sincerely apologise for the inconvenience that you are experiencing right now, but rest assured that we will check all possible resolutions to the problem. I hope you don't mind if I take a brief moment to gather all the necessary information to answer your query. I'll be back with an answer for you shortly.
11:42 AM
Thank you for waiting, Debbie. I have been unable to find the answer to your query just yet. Would you mind waiting for another two minutes?
11:46 AM
Thank you so much for waiting? Are you still there Debbie?
11:48 AM
yes
11:49 AM
Debbie may i know the issue of your device.
11:51 AM
sorry, are you not reading my messages
im unable to update to the latest firmware
your auto software update wont work there are problems with it, its gets to 26% then fails
11:52 AM
Sorry Debbie, this is what we’re going to do we will perform some troubleshooting steps .The troubleshooting steps I will provide to you should help resolve the issue on your phone.
11:52 AM
Is your device backed up?
11:54 AM
i simply want to know why the smart switch app on my pc says not enough hard disk space and what drive it refers to..
11:55 AM
Debbie the reason your smart switch is not working because of the update, what we are going to do is troubleshoot the software.
11:56 AM
ok
11:56 AM
Thank you? Is your device was backed up?
11:57 AM
doing it now
11:59 AM
Great! thank you. after that If you have access to Wi-Fi, Test your internet connection by going onto www.bbc.co.uk. Does the page load within 10 seconds? And Is the battery less than 50% on your device?
12:00 PM
I haven't heard from you for over two minutes now. Could you please let me know if you are still there?
12:03 PM
still here.. just doing back up
12:04 PM
so, bbc.co.uk les than 3 sec batt 100%
12:05 PM
Thank you so much. Clear your device's cache partition. To clear the cache on your device: 1. From the home screen, swipe either up or down to access apps. 2. Select Settings. 3. Select Device care. 4. Select Storage. 5. Select Clean now. Try to update your software again. Select each step to use the device simulator. 1. From the home screen swipe either up or down to access apps. 2. Tap Settings. 3. Tap Software update. 4. Tap Download and install. If you're updating over the air (instead of through the Samsung Kies program on your computer), you'll need to sign into your Google account and also your Samsung account on the phone. If you don't have either account, you'll be asked to create a new one. Steps complete Has this solved your issue?
12:06 PM
checking for updates.. this is on my phone
12:10 PM
just updating, dont hold your breath.. the phone is only using 17% of storage
12:12 PM
failed to update.. only gets to 26% then fails
everyone is having the same problem, i have 2 of these same phones, both are not updating
12:13 PM
Thank you so much for trying Debbie, Our developers are still running extensive checks and quality tests to make sure that the software would be compatible on all devices and to avoid any system glitch or error. Please do know that updates are sent over the air and once it would be available, you will be notified. We want to ensure that the software is up to date because it is important as it enhances the phone's functionality and updates its security protocols. Here at Samsung, we take customer feedback very seriously and we will ensure that your feedback is forwarded to the appropriate team for further analysis. To send software feedback straight to our developers, please use the Samsung Members application. If it's not built in on your device, you may download it from Google Playstore. To be able to send feedback on Samsung Members, please open the application, select Support and tap on Send Feedback. This will allow you to ask a question or send an error report
12:15 PM
