Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Alexa on Note 10

(Topic created on: 20-01-2020 03:19 PM)
645 Views
Kathleen22
First Poster
Options

I have deleted the app but whenever I play music on my phone Alexa keeps butting in saying I'm sorry I don't that one. It is most annoying I t must be hidden files - any ideas how to find and delete?

0 Likes
1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
Options

If the app isn't in your settings - apps section anymore and it's not in your Playstore myapps section also then maybe try ....

 

Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache. This does not delete your info.

 

If no joy then as a very last resort back up and remove any relevant Sd card and factory reset.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes