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What's happened to the updates?

(Topic created on: 03-08-2021 05:29 PM)
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kradcliffe
Voyager
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I have a sim-free Snapdragon N9860 and the updates seem to have stopped. Last patch was 1st June 2021

The last update caused a marked drop in battery life so would like it resolved ASAP.

8 REPLIES 8
Pugs1957
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Samsung UK can't help with out of region updates. I did check and it is correct there hasn't been a July update for Hong Kong devices.
Official_Block
Navigator
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Try using a VPN or back up your stuff and then reset your phone. Hope this helps.
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kradcliffe
Voyager
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How does resetting my phone help?

I've never needed a VPN for any previous updates, and I'm on the current latest version 

N9860ZSS2DUF1

 

Just wanting to find out where the 1st July update has gone?

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BandOfBrothers
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A factory reset won't help as this just takes the phone back to the last successful software update @kradcliffe 

I'm also using a N20 Ultra 5G Snapdragon version and am on the June update.

Sometimes updates can be a little bit longer with an imported phone so it's a case of keep checking the software update section of your phone, as I am also.

It'll come.  


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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kradcliffe
Voyager
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@BandOfBrothers are you noticing worse battery life lately or is it just me?

I enabled 5g and got a Galaxy watch 3 but can't imagine those to be the culprits?

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BandOfBrothers
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5G is a known battery resource hog on the phone @kradcliffe 

In Settings and Connections I don't have 5G enabled.

My o2 Payg tariff does not include 5G at this time and for what 5G brings to the table i.e faster File downloads it's not a deal breaker for me.

4G and 4G + is fast enough for my surfing and downloading habits.

I have a Samsung Gear s3 Frontier Watch connected via Bluetooth all day which hasn't noticeably affected my usage time's.

To be honest I haven't noticed any noticeable battery loss.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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kradcliffe
Voyager
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@BandOfBrothers Thanks for that. I tried switching off 5g last night and it seems to be back to normal now. Thanks for your help.

BandOfBrothers
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You're very welcome @kradcliffe 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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