water detected in the usb port but my phone is dry :)

[cansinaraz]

Since last week I have been troubled by the message saying there is moisture in my USB port / charger. I checked everything and seemed to have no moisture inside. a few days later the message went away but it still does not let me charge my phone via cable, and sometimes it does. have already tried cleaning it with a cloth and even with a toothpick, even after that there was still no change. also tried to boot in save mode but the message remained. now I can not charge with cable for like 3 days in a row now, and im only able to charge wireless which is not ideal if you make long trips in the car.

any ideas what i could do?

[BruceH]

Hi @cansinaraz,

That's annoying! Did you try another charging cable already?

[cansinaraz]

I did, used all my cables and even headphones to check and none worked

[BruceH]

Okay, then I assume this has to do something with the hardware. Our service centers are closed for a while, but you can still use our pick-up service: https://bit.ly/2Rhi4rq