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Smart Switch did not transfer all my previous albums

(Topic created on: 24-12-2019 02:06 AM)
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arie911
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I recently switched from a Note9 to a Note10+. As always I use the Smart Switch app to sync and transfer the data from the previous phone. I realised that not all the albums in the gallery app was recovered. I am missing the screenshots album from my Note9 and the only Screenshots album is for the new Note10. 

I back-up my data in Google and Samsung Account before using the Smart Switch. Anyway of recovering the missing 

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AsadM
Moderator
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Hi @arie911. Sorry to hear about the missing screenshots. Did you manually select the latest files when you went through backup? Also, did you backup the files on the phone regularly?
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sandymo
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To transfer all photos from your old Samsung phone to the new Samsung phone, the direct and safe way is using mobile phone transfer, if you have a computer. After you install it on your computer, start it. Connect both of Samsung phones to the same computer via usb cables. A deep scan later, you can transfer all photos as you will.

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