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Samsung note 20 ultra Touchscreen issue

(Topic created on: 14-03-2023 05:08 PM)
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skyfullofstars
Apprentice
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Hi, anyone else experiencing issues with the touchscreen being unresponsive? The top part of my phone will not respond, but seems to work perfectly fine with the S pen? I've restarted multiple times and update to current software. Any help greatly appreciated!
3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Do you have a screen protector and or a privacy screen protector fitted @skyfullofstars  ?

If not run the diagnostic tool in your Samsung Members app.

And just as a process of elimination try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. And Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

A Samsung Service Centre can assess your phone too. 

Samsung > What-to-do-if-your-galaxy-phones-touch-screen-doesnt-work-properly/ 

Samsung > How-to-fix-an-unresponsive-touchscreen-on-a-galaxy-device. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Members_beXIl07
First Poster
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How did you resolve the issue please? I have the same issue. 

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Members_b9jfRra
First Poster
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How did you resolve the problem? .. I have it help me if there's any solution for it.

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