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samsung Galaxy Note 20 Ultra 5g N9860

(Topic created on: 18-07-2021 08:19 PM)
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alsavip
Journeyman
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I bought a Samsung Note 20 Ultra 5G snapdragon n9860 version  hong kong but 5G does not working in France on 3.5 band and I don't know why I tried to reset network settings and also created a new one access point but all that does not work and my operator supports 5g I did a search on the internet and found that there was a problem on Android 10 that the 5g does not work and that was on Android 10 but now with Android 11 has the same problem

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11 REPLIES 11
StephK1
Moderator
Moderator
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Hey @alsavip! Was the region lock removed from your phone? If not, this can cause issues using Network features outside of the region the phone was made for. 🙂

Pugs1957
Samsung Members Star ★
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You need to take car that bands are supported, it's nothing to do with the OS but with the modem. You will not get 5G in France on a device from HK. See Samsung Galaxy Note20 Ultra 5G Dual-SIM SM-N9860 (Unlocked, SD865+, 512GB, Mystic Black) - EXPANSYS ...

alsavip
Journeyman
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Thank you for your reply, how can I remove the region lock please 

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alsavip
Journeyman
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so are there any solutions to activate 5g in France please? 

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alsavip
Journeyman
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Thank you for your reply, how can I remove the region lock please 

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Pugs1957
Samsung Members Star ★
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There aren't any as this is a hardware issue.
alsavip
Journeyman
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even if I change the modem?because in France the 5g band is 3.5 and this phone is already compatible with the 3.5 band 

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Pugs1957
Samsung Members Star ★
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3.5 is part of the spectrum in which mobiles operate. The bands are different to this and unless the device is capable of supporting a carrier's bands it won't work. As the device is designed to work in HK there's always the risk of compatibility issues.
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kradcliffe
Voyager
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There's a hidden command to "whitelist" 5g bands that are blocked on HK models. Google for it.

I did that and 5g works perfectly in the UK on Vodafone and EE