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Phone Update

(Topic created on: 03-05-2023 08:24 PM)
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zhanett
First Poster
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Hi everyone I need help with my phone .for some risen my phone can't download the new update and it's been about 2 weeks like 
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3 REPLIES 3
zhanett
First Poster
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I do receiving that there is a new update and that I need to download it but is doesn't work I try many time but it's doesn't work the download is just stand on 0% and after I receive that it's been something wrong
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BaronDigo
Helping Hand
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Are you using wifi or mobile data?
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JAMES4578
Samsung Members Star ★★
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Hi @zhanett Ensure you have sufficient charge before updating (at least 50%),  if by any chance you were updating via Data try Wifi.  

If still issues you could try updating via Smart Switch,need to connect phone to computer and have the software installed.  https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi... 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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