13-11-2019 10:04 AM - last edited 15-11-2019 10:31 AM
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Hi,
I've been having a slight issue with the signal of LTE/4G/4G+ and bands the phone is connecting to.
The phone seems to be prioritising certain bands on Vodafone between 1 and 20 and in some cases it's prioritising a band which has 1 bar signal over another band which has 4 bars signal which I don't quite understand.
This is in turn resulting in speed spikes on speedtests of around 40-50Mb/s and then dropping to around 10Mb/s.
However during silly hours this issue kind of rectifies itself by stabilising at around 20-30Mb/s at around Midnight or 7am. I originally thought it was congestion but it's happening literally everywhere even on 3G and 4G+.
Is there any known issues with the Note 10 5G Plus in terms of signal and speed? Has anyone been able to achieve decent speeds because when I went into a Vodafone store the guy next to me speedtested using a Samsung Galaxy S10 5G and he got 80Mb/s whereas I got a meesly 7Mb/s.
13-11-2019 04:57 PM
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I am on Vodafone 4G, UK and have only been able to receive maximum speeds of 32MBS. Which is disappointing as when I took out the contract, I was told there was unlimited speeds and no throttling etc.
It doesn't bother me too much as I am on Wifi mainly.
I headed out to Kings Cross today and managed to pick up a bar of 5G signal, maybe it was because it was one bar, but certainly wasn't overawed!
13-11-2019 06:08 PM
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Is it stable though or does it drop?
14-11-2019 05:42 AM
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Hi @Note10User4
This particular subject has come up before here and on the Vodafone UK Communitu Forum in regards to phone signal strength.
One member who is a communications Technician once said "Phones do not latch onto the strongest signal.They follow the network assigned procedure, hence why it's not uncommon to be connected to a weaker signal than is strictly available "
My Note 10+ 5G was purchased directly from a Samsung Experience Store so I can switch out sim cards and I noticed if I use one network sim card instead of another signal can be different.
The signal strength bar in the status bar is for a rough guide only so personally I use an app that shows the true signal strength of where I am.
These apps are available in the Playstore.
I wish you all the best with this situation.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
14-11-2019 08:17 AM - last edited 14-11-2019 08:28 AM
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@BandOfBrothers wrote:Hi @Note10User4
This particular subject has come up before here and on the Vodafone UK Communitu Forum in regards to phone signal strength.
One member who is a communications Technician once said "Phones do not latch onto the strongest signal.They follow the network assigned procedure, hence why it's not uncommon to be connected to a weaker signal than is strictly available "
My Note 10+ 5G was purchased directly from a Samsung Experience Store so I can switch out sim cards and I noticed if I use one network sim card instead of another signal can be different.
The signal strength bar in the status bar is for a rough guide only so personally I use an app that shows the true signal strength of where I am.
These apps are available in the Playstore.
I wish you all the best with this situation.
I've also read this too.
But from a speed perspective if I can show you this.
https://www.youtube.com/watch?v=7yroTbmckdU&feature=youtu.be
https://www.youtube.com/watch?v=CHg26ZD7DV4&feature=youtu.be
almost all the time it goes to around 40-50Mb/s then drops and stabilises at aroundd 10Mb/s and it seems to be locked at that specific speed.
From my understanding that would mean Vodafone may or may not prioritise a specific band?
It seems that vodafone are throttling my speeds on the Unlimited Max Plan.
I use LTE Discovery to see which band i'm connected to
I'm currently working with Vodafone's Directors Office trying to get this resolved.
14-11-2019 08:33 AM - last edited 14-11-2019 08:35 AM
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32MB/s is much better than 10Mb/s though!
Yeah I have 400Mb/s internet at home but that's besides the point as you said if your paying for a service with advertised "Unlimited Speeds" and no throttling etc as you mentioned it appears to be potentially mis-sold a product.
5G was the same in Manchester i got 130meg then it dropped and stablised at around 50Mb/s. Whilst it was higher than 4G it still spiked and dropped which indicates to me something in their system is throttling it.
I do understand Vodafone has a substantial amount of customers as per other networks of the likes of Three. So I would assume congestion would be partially a issue, but if they are throttling speeds because of this they should be informing customers.
15-11-2019 09:43 AM
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OK, I have done a speedtest this morning and on 3 bars am getting 8mbs
15-11-2019 10:24 AM - last edited 15-11-2019 10:26 AM
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You mentioned you are also on Vodafone...
What plan are you on? As far as I understand Unlimited Max should be the fastest.
It just seems a little bit of a coincidence that everyone I have spoken to who's on the Unlimited Max plan isn't getting any higher than 10Mb/s.
I think this might be a network issue (Throttling) rather than the actual device tbh.
15-11-2019 10:26 AM
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I will be giving them a call on my lunch too.
15-11-2019 10:27 AM - last edited 15-11-2019 10:30 AM
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So your just on a standard plan.
Ideally i'd run a speedtest in a (4G+) location I know for a fact Vodafone's 4G+ network is capable of some pretty high speeds almost 300Mb/s.
https://www.youtube.com/watch?v=uH-4DLuVw1A
It even says on their website that they support up to 300Mb/s over 4G+
That will give you a idea of if throttling is taking place.
It's very rare a device will achieve under 10Mb/s on 4G+ signal since vodafone have tuns of spectrum.
