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New update has goofed up my camera! Now I'm a greenman?

(Topic created on: 29-09-2023 03:07 PM)
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icefiresuk
Journeyman
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I installed the new Samsung update. It's completely messed up my camera. Now I only seen a green screen on a video call? Called Samsung, they advised to give feedback and await patiently. I suspect some foul play! 
24 REPLIES 24
icefiresuk
Journeyman
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Thanks 😊!

I've done this.

I've actually gone through that forum too.

Perhaps, it's time to upgrade. Awaiting the new S24 Utra now.

Best wishes
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Mel41kr
Student
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Whenever I make a video call on Messenger or WhatsApp the receiver only sees a green screen. It started after latest android update. If anyone has any idea on how to fix it? I've tried clearing the cache, update the apps, turn off video call effects in Advanced Features etc. My phone is Note 10 lite. Thanks 
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AndrewL
Moderator
Moderator
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@Mel41kr: Is your Front camera still working as expected outside of Messenger and WhatsApp video calls? To test the hardware, please head to the Phone app > Dial *#0*# into the Keypad > Select 'Front cam' from the series of grey tiles. Is the viewfinder clearly visible here? If so, please head to Settings > Apps > WhatsApp (as an example) > Permissions, and make sure that 'Camera' is allowed. I also recommend restarting your phone to address any software issues that might be a contributing factor. 

fhameer
First Poster
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Hi, yes I seem to be having the same problem and it started after the latest whatsapp update. I have tried everything including factory reset but nothing seems to have worked. The front and back camera seem to work fine otherwise.
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fhameer
First Poster
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This is the response I got from whatsapp
Hi,

Unfortunately this sounds like an issue with your phone and isn't related to WhatsApp.
We have confirmed with the Samsung team that the issue is due to a problem with the device. We can assure you that their team is working hard on fixing the problem, but we cannot communicate any timeline at the moment.

Thank you for your patience and cooperation.
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Members_CGhuk8O
First Poster
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I am having the same issue with my Samsung note 10 lite after update to Samsung latest software. This is embarrassing. 

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Mel41kr
Student
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My front cam is working fine. I can see both videos during the call, mine as well as the opposite end. I managed to get my messenger working fine by removing new setting available on screen during the call. WhatsApp is still not working correctly.
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icefiresuk
Journeyman
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Likewise, Samsung points 👉 to WhatsApp and vice versa. 👉 👈 👇!
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wlaw
First Poster
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same thing to my note 10 lite.  only whatsapp have this issue.  wonder if other samsung model will have same problem after update?

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Sergius54
First Poster
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Same problem on my Note 10 Lite. Looks like it is specific to this model.  I've checked on Samsung Galaxy A32 -everything works fine.

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