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Need urgent help please

(Topic created on: 09-12-2021 11:19 PM)
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Pep4d
Explorer
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I was getting phone calls to my mobile all hours day n nite I have note 20 ultra I called virginmedia and they changed my number I don't have a problem sending a text message the new number is correct and shows..  But if I ring anyone from my mobile it is showing my old mobile number that is no longer in use its completely dead....i have been onto virginmedia since 10an about 12 times till now and no one can help me... If I ring you and u miss the call if you hit it to recall me back it will come to the new number I got but to them its displaying my old number so they think they are ringing that I've searched n searched and don't know what to do next it is still the old SIM in my mobile but they changed number icmver the phone with me can anyone shed some like on this and what I can do please. Pep x 
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4 REPLIES 4
xSteveuk
Mastermind
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Hi
This page maybe helpful

https://support.google.com/accounts/answer/3463280?hl=en&co=GENIE.Platform%3DAndroid

Try reset Network
Go settings
General management
Reset
Reset Network settings
kingtom
Pathfinder
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Ask virgin for a replacement sim card and that will solve the issue
Pep4d
Explorer
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This one didn't work trued that reset net work today Thankyou x
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Pep4d
Explorer
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I have asked fir a SIM to be sent out so waiting on that coming fingers crossed Thankyou xx