Faulty camera Note 9

[SkintSam]

I have a samsung note 9 recently it has developed a camera fault 

Camera screen is just black 

I have looked into all the settings they are all ok 

I have also tried new camera but still no joy 

Can anyone help with this 

Thank you in advance 

[johnz237]

Hi! Welcome to the samsung members community!

Go to settings- apps- camera- force stop- storage- clear cache. Restart device.

Any luck?

Go to samaung members app- diagnostics- show okie?
If not it may be time to contact samsung support

[SkintSam]

Hi John thank you for the prompt response and tips I have tried all of the above
Still doesn't work

[johnz237]

Hm. Does the camera work on any 3rd party apps? Such as WhatsApp/ Snapchat etc.

The samsung members diagnostics- did it show a failure when ran?

[SkintSam]

No

[SkintSam]

I have also tried another new camera still didn't work

[SkintSam]

I have tried another camera app still didn't work

[johnz237]

Attempt a soft reboot—hold volume down and power until it restarts. Any luck?

Finally, attempt booting into safe mode (Google your specific model for how).

Does it work in safe mode? If so, another app is causing an issue. If not, I believe it could be time to contact customer support.

[SkintSam]

I have done soft reboot
Also safe mode
Still no joy
Yes you are right time to contact customer support
I have very grateful for all your help

[JAMES4578]

Hi @SkintSam  just some other Troubleshooting worth mentioning Have you checked your permissions to see all is ok there/ Apps-Camera-Permissions. Are on you the latest camera update and are you able to Reset the camera, via Settings- Reset Settings in the app. 

You could also wipe the cache partition to clear temporary files, data is intact.

1. Turn off the device.
2. Connect To Computer , other Device or TV USB, Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

However  you may need to contact support, bear in mind that the Note 9 was released in 2018 and has not received security patches for a few years and vulnerability increases when Devices lose support.