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Camera is not working.

(Topic created on: 07-06-2021 05:34 PM)
738 Views
emmyj88
Apprentice
Options
My Samsung camera 🤳 app is not working and it comes up with an error message : "security policy prevents use of camera". Please I need a solution to the problem. Cheers.
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4 REPLIES 4
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Try going to the camera settings and at the bottom is an option to reset camera settings 👍
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LiquidSnake
Big Cheese
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Try taking it to a phone shop to fix this issue or
Go to the Samsung Members app
Select phone care
Go through diagnostic tests and it may fix the problem!

If both don't work, try contacting Samsung support about this :smiling-face:
pickmybrain
Pathfinder
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This means that you have a work application installed on your device and is preventing you from opening the camera.
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AndrewL
Moderator
Moderator
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@emmyj88: Can you try heading to Settings > Biometrics and Security > Security Update to see if any updates are available that might address this issue? If not, please try Settings > Privacy > Permission Manager > Camera, and make sure that the Camera app is listed in the 'Allowed' section. Similarly, head to Settings > Apps > Camera > Permissions > Camera > Allow Only While Using The App. If the issue persists, open the Camera app > Tap the cog symbol > Reset Settings, then close the app. Open it again, and allow any permissions at this stage. Let me know how you get on.