21-01-2023 11:55 AM
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21-01-2023 12:14 PM
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22-01-2023 10:01 AM - last edited 22-01-2023 10:02 AM
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@Drdarnoc: To troubleshoot the issue, please start by pressing the Volume Down and Side Keys together for around 10 seconds until the phone restarts, as this will refresh the device and address any temporary issues. Don't worry, this won't affect your personal data or settings. Now, head to Settings > Connections > Flight Mode, and toggle this off if applicable, followed by More connection settings > Nearby device scanning > On. I also recommend heading to Settings > Apps > Tap the 3 lines to the right of 'Your Apps' > Show System Apps > OK > Bluetooth > Storage > Clear Cache > Clear Data. You should also make sure that your device is up to date by heading to Settings > Software Update > Download and Install. If the problem persists, head to the Samsung Members app > Get Help > Diagnostics > Bluetooth, and follow the on-screen prompts. Does this return any errors, or an 'Action required' summary?
23-01-2023 10:13 AM
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I have done all of the diagnostic tests and removed and reconnected devices but nothing seems to work.
06-04-2023 02:29 PM
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21-02-2024 07:57 PM
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When I use the Settings route and get to the Storage page, the Clear Cache and Clear Data icons are not accessible.
21-02-2024 08:07 PM
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19-06-2024 07:17 AM
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Ditto
