19-09-2020 12:41 PM - last edited 16-08-2021 03:53 PM by AntS ) in
Hi I have been having network drop outs with my new phone.
01-10-2020 08:22 AM
01-10-2020 07:14 PM
09-10-2020 07:05 PM
Same issues here, wifi and mobile data slow or not connecting, resets cure it for a day or
14-10-2020 02:08 AM - last edited 14-10-2020 02:09 AM
Same issue here in New Zealand as well. Didn't expect this to happen with such a premium device.
15-10-2020 06:20 PM
I would also like an official response from Samsung as I am on a different network to others so its definitely a software or hardware issue
15-10-2020 06:50 PM
28-10-2020 12:10 AM
Having the same issue. Phone goes from 5g to 4g to no signal. Only thing helps is a reset. After reset it works for about 5 days and starts again. This my 5th reset. Took to repair shop as Samsung suggested and they couldn't do anything. Now they want me to send in. Past my return date. So frustrating for a $2000 phone. Never had issue with Original Fold. Love the phone when it works. Return period is past, should have bought at best buy and could return and get another. Definitely a hardware issue. Did they send you a refurbished phone?
28-10-2020 12:12 AM
Any luck? Definitely a hardware issue. Did they send you another phone.?
28-10-2020 08:11 AM
03-11-2020 11:47 PM
I have been having the same network drop outs and calls dropping or slow to connect till I get the emergency calls only message. When this happens I notice the camera side of the device is a little warm to touch and nothing sorts it except a restart.
I'm also with EE. Did you manage to find a fix? Does your replacement do it at all?. I've only recently ordered mine so would have thought it is the newer batch but still does it