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faulty galaxy fold

(Topic created on: 07-09-2020 03:18 AM)
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mrDonkey
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I got the galaxy fokd on the 24th December.. .Sone how sand got behind   on and infront of sceen internal threw joint and left side doesnt work anymore , only darkness .  Called and sat in ques for hers daily for 3 months and still not fixd or even looked at by samsunv and still not repaired or replace .   Absolutely discusted . Took 2 weeks of constant complaints to get a call back regarding.  Promised would be resolved and left for another week blafter speaking with customer care teams prommis of fixing .. phone not fit for purpose !  Very disappointed 

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4 REPLIES 4
Roger8
Journeyman
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should still be under warranty, although if you have got sand in it then Samsung would charge you
Roger
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mrDonkey
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how do you get sand inside a screen and under screen ?? sealed unit. water resistant and dust resistant
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GR36
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Hi, The galaxy fold is not water nor dust resistant as it is not a sealed unit. 

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mrDonkey
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the galaxy fold is sold with enhanced water and dust resistant stated in device booklet
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