Wifi

[Dan565]

HI, my galaxy phone randomly disconnects to the internet and this never happened before and it's starting to happen now and it's getting annoying?

[strawberry cake]

@Dan565 

hello

please restart the phone and router/modem/hub

let us know the results please 

thanks 😉🆗

[BandOfBrothers]

Try forgetting the network in your phone's and set up a new WiFi connection.

Also in some Home Broadband Routers you can split the frequencies to 2.4ghz and 5ghz and then choose one and then the other to see if this improves your user experience.

As a process of elimination what is your Wi-Fi connection like with our sources such as a friends home broadband connection  ?

[Dan565]

tried that still having issues

[BandOfBrothers]

A very last resort would be to back up and remove any relevant sd card and factory reset @Dan565 or wait until the Samsung Experience Stores or Samsung Service Centres reopen.