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Original topic:

When you press power button to lock samsung phone and you press power button again to wake it the screen stays black

(Topic created on: 20/03/21 18:51)
HannahShewbs
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Galaxy A Series

Hi,

I have a samsung galaxy a20e 

Rather an odd one, the phone itself works but whenever I have finished using the device I press the power button to lock the phone and when I press the power button again the screen doesent wake up.

The phone is on as I can hear the messenger app pings and the LCD, touch screen and power button work perfectly until I press the power button to lock the screen. As I said above when this happens I press the power button again to wake it and the screen stays black.

Thanks 

 

 

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10 REPLIES 10
Jorge Loureiro
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Galaxy A Series

Anybody solved this issue? A full reset solved it? Thanks

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