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Volume box stuck on screen of galaxy a20 phone

(Topic created on: 23-04-2024 02:52 PM)
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susieafrica
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The volume box won't clear from the screen of my a20, it is stuck on there. I can't access the buttons to turn my phone off & on again or to restart! I am not sure what to do with it..please help! Screenshots are below...Thanks
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9 REPLIES 9
susieafrica
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It is stuck on my screen...1713861536872.jpg1713861536964.jpg
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Robin999
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Can you swipe down from top of screen into the quick panel and tap on the power icon? Not 100% sure the a20 has the quick panel but if so then try to restart or power off that way.
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susieafrica
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I have just tried..it only takes me to the screen shown on the first screenshot. I think I will have to wait for the battery to run down...
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Robin999
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If you have Bixby then ask it to turn off the phone?
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susieafrica
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I do not have Bixby?!
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Solution
Robin999
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Volume down and power button both together for 10 seconds will restart your device
susieafrica
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Oooh thankyou, perfect! It has restarted without the dang volume box on the screen!! All sorted, thankyou so much 🤩
Robin999
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Excellent! Glad it's sorted.
susieafrica
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Me too, it was so frustrating. Thanks again.