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Voice calls dropping

(Topic created on: 14-07-2022 12:56 PM)
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MontyWales
Journeyman
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New phone and when I call ppl they say my voice keeps dropping out. Seemed to have happened after the last 'update'. 

 

Anyone else having problems ?

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AndrewL
Moderator
Moderator
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@MontyWales: Please can you confirm the model name and current Android version of your device, located in Settings > About phone > Model name (towards the top of the screen) > Software information > Android version. 

Is the issue occurring in a specific location, or is it persistent? If you head to the Samsung Members app > Press and hold on the app icon > Diagnostics > Mic, and run through the on-screen instructions, does this flag any issues? In the meantime, please restart your phone to refresh the software, as this will address any temporary issues that may be a contributing factor. I also recommend removing any cases/covers from the device, just in case it is interfering with the internal mic. 

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