06-08-2022 01:23 PM
06-08-2022 01:30 PM - last edited 06-08-2022 01:31 PM
06-08-2022 01:44 PM
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06-08-2022 01:49 PM - last edited 06-08-2022 01:51 PM
07-08-2022 12:08 PM
@Shadefantom1441: If you have been to the Samsung Members app > Get Help > Diagnostics > Vibration, and the device did not vibrate during this test, then the issue is likely to be hardware related. In this instance, please head to Samsung.com, scroll to the bottom of the page, select 'Contact us' and reach out via your preferred channel, and an advisor will be able to to arrange for the phone to be inspected by an authorised Samsung engineer.