Updates?

[lilhonney]

Hi I have galaxy A13 from beginning I've had to charge my handset via my galaxy tablet, I'm also noticed is running slow and WiFi isn't great ?

[BandOfBrothers]

Hello @lilhonney 

I'm sorry to hear your experiencing issues with the phone.

Unfortunately most phone's no longer come supplied with a charging brick. Only a data cable that doubles up as a charging cord.

A person needs to use a compatible one either purchased or use one they already have that's compatible. 

 If you have a charging brick and cable > Can you check another charging brick and cable with your phone to see if that charges your phone.

Maybe test your current charging brick and cable with another phone. 

You can run the diagnostic tool in your Battery and Device Care Section.

Check there's no debris in the phone's charging port with a torch.

In regards to the phone running slow please can you look at the following.

• If the internal storage capacity is getting full then you'll need to clear some of that up by using an online vault or a Sd card and deleting some if necessary.
• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
• There is an optimisation tool in your Battery and Device Care.
• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

Some more information here from Samsung  > Restart-your-galaxy-phone-regularly-to-prevent-it-from-slowing-down-or-freezing. 

[lilhonney]

Thankyou very much great advice il let you know how i get on 😘