Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Unplanned Factory Reset - Samsung Galaxy A10e

(Topic created on: 21-04-2022 05:39 AM)
csanch99
First Poster
Options
Galaxy A Series

I have a Samsung Galaxy A10e that has completed an unplanned factory reset  (by itself, without any user intervention) at least 5 times since I purchased this phone new from Verizon  in December 2019. I know other people with the same device that have experienced this same issue.  Is there something I can do to prevent this (other than buying an iPhone like my family suggests)?

Also, the last time this happened I was unable to restore my text and call history from my Google account. Is there a way to manually do this?

Please help!  Thanks!

0 Likes
1 REPLY 1
BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Assuming the preference to reset after a number of failed unlock attempts is not activated or available on your model of phone I'd suggest to visit a Samsung Service Centre @csanch99 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes