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themes

(Topic created on: 12-09-2020 04:50 PM)
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donnadee
First Poster
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Has anyone else noticed after downloading a theme, you get random pop ups and links straight into YouTube coming up on your phone. 
4 REPLIES 4
ryukariotu
Voyager
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no
BandOfBrothers
Samsung Members Star ★★
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There shouldn't be if your getting themes from the Samsung Theme Store @donnadee 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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GreyMatter
Helping Hand
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nope. this would suggest that something you've installed (like an app or game) has installed adware that will make your life hell
AndrewL
Moderator
Moderator
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@donnadee: Please can you try restarting your phone in Safe Mode and monitoring the performance for a few hours. If you no longer receive any pop ups during this time then restart the phone as you would normally and delete any recently installed 3rd party apps, as the issue is likely to be stemming from an external source. 

 

To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode > With Safe Mode enabled, ensure Airplane Mode is turned off.

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