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Original topic:

Software issues

(Topic created on: 01-07-2021 04:42 PM)
bj57lxc
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Galaxy A Series
Hi I have a20e phone,Did software update and now I can't use Google search or maps, I have done cache cleared and factory reset but no good apparently Vodafone shop said lots of samsung users have this issue, any help appreciated pls
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12 REPLIES 12
Mitzzz999
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Galaxy A Series
According to previous posts, you need to input new Vodafone APN profile settings in your phone.
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bj57lxc
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Galaxy A Series
Yep all fixed thx
Oldie71
Apprentice
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Galaxy A Series
If you're on Vodafone the following link will give clear instructions on how to to get your A20e phone's browser etc connected to the Internet again via 4G, following the Android update. The instructions worked for me. I recommend having the step-by-step instructions displayed on a different device from your phone if possible. https://deviceguides.vodafone.co.uk/samsung/galaxy-a20e-android-9-0/connectivity/set-up-your-phone-f...
Mitzzz999
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Galaxy A Series
No worries, glad you're sorted.
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Flagpole353
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Galaxy A Series

Thanks all. My dad has this issue too.

The thought never occurred to me that it would be the APN settings. It's been years since I've had to do that.

Mitzzz999
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Galaxy A Series
Glad people are finding the solution... I remember back in the day searching for magical APN settings for free WAP... God... I'm showing my age there lol. Glad your Dad is sorted too.
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garef546
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Galaxy A Series

I had some private data saved in google before the updates but now it deleted how's that possible please help me you can see here this guy also have a similar type of issue.

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Flagpole353
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Galaxy A Series

This is simply not possible. You are somehow mistaken.

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rehy645
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Galaxy A Series

I had a few private records stored in google before the updates but now it deleted how's that viable please assist me you can see here on getflink this man actually have a comparable type of difficulty.

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