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Original topic:

Snapchat app

(Topic created on: 21/05/20 12:13)
Karen72
Apprentice
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Galaxy A Series

So i have the galaxy A71 for 2 weeks. I've noticed when I take snapchats not selfies they come out blurred.  I have contacted my provider and also gone through troubleshooting on snapchat which said to contact manufacturers they are too busy so brought me here. I hope someone can help. I have uninstalled the tap turned the phone on and reinstalled I have also tried taking pictures with Wifi and and off nothing makes a difference. It's very frustrating 

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2 REPLIES 2
strawberry cake
Hotshot
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Galaxy A Series

 

hi @Karen72 

 

try to wipe clean the camera before taking a photo

 

try to tap the image on the screen before taking a photo (if will focus)

 

if persists, send feedback to both Samsung and Snapchat software developers team, this might be fixed by a patch 

 

for Samsung, head to Samsung Members app > tap the (+) sign > tap send error report > application 

for Snapchat > tap Settings > send feedback/report 

 

thanks ☺

 


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

Karen72
Apprentice
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Galaxy A Series

Hi thanks for replying. I have cleaned the lens and tapped on the screen. It cant be the lens as when I use ordinary camera photos are fine. I have contacted both snapchat and Samsung but will try the links you've sent me. Thank you 

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